Effective date: 26 June 2024

Welcome to Alluora (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.alluora.com (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our Website, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our Website.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes are posted constitutes your acceptance of the new Terms.

3. Use of the Website

3.1 Eligibility 
You must be at least 18 years old to use our Website. By using the Website, you represent and warrant that you are at least 18 years old.

3.2 Account Registration 
To access certain features of the Website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3.3 Prohibited Activities 
You agree not to:

• Use the Website for any unlawful purpose.
• Engage in any activity that interferes with or disrupts the Website.
• Attempt to gain unauthorized access to any part of the Website.
• Use the Website to transmit any harmful or malicious code.
• Use the Website to infringe on the intellectual property rights of others.

4. Products and Orders

4.1 Product Descriptions 
We strive to ensure that the product descriptions on our Website are accurate and complete. However, we do not warrant that the descriptions are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

4.2 Pricing 
All prices are listed in Singapore Dollars (SGD). We reserve the right to change prices at any time without prior notice. The price you will be charged is the price displayed at the time you place your order.

4.3 Order Acceptance 
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. If we cancel an order after you have been charged, we will refund you the full amount.

4.4 Payment 
Payment must be made in full at the time of ordering. We accept various payment methods as indicated on the Website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.

5. Shipping and Delivery

5.1 Shipping Policy 
We will ship products to the address you provide at the time of your order. Shipping costs and delivery times will vary based on your location and the shipping method selected.

5.2 Delivery Times 
While we strive to deliver products within the estimated timeframes, we are not responsible for delays caused by factors beyond our control.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information about returns and refunds.

7. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Alluora or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Alluora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Website.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Website.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Website by any third party.
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website.

9. Indemnification

You agree to indemnify, defend, and hold harmless Alluora, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your use of the Website or your violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Alluora Pte Ltd
10 Ubi Crescent, Ubi Tech Park, #07-59 Lobby D, Singapore 408564
he***@*****ra.com
WhatsApp: +65 61003353
Office hours: Monday-Friday, 8.30am-5.30pm