Effective date: 26 June 2024

1. Who We Are

Welcome to Alluora (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, www.alluora.com (the “Website”).

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, mailing address, and other contact details.
• Transaction Information: Details about purchases you make, including payment information.
• Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
• Usage Information: Details about your interactions with our Website, such as page visits, time spent on pages, and click-throughs.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders.
• To communicate with you, including sending order confirmations, shipping notifications, and customer service messages.
• To personalize your experience on our Website.
• To improve our products, services, and Website.
• To send you marketing communications, where you have opted in to receive them.
• To comply with legal obligations and protect our legal rights.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing.
• Affiliates: Our subsidiaries and affiliates for purposes consistent with this Privacy Policy.
• Legal Authorities: If required by law, or to protect our rights and safety, or the rights and safety of others.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your personal information.
• Withdraw consent to our processing of your personal information.
• Object to our processing of your personal information.

To exercise these rights, please contact us at he***@*****ra.com.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our Website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Alluora Pte Ltd
10 Ubi Crescent, Ubi Tech Park, #03-38 Lobby C, Singapore 408564
he***@*****ra.com
WhatsApp: +65 61003353
Office hours: Monday-Friday, 8.30am-5.30pm